Smart Strategies to manage patient with dental anxiety -stencildent

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HOW TO HANDLE PATIENT TANTRUM?

MAGIC WORDS : 

  • CALM
  • APPROACH
  • RESPECT
  • UNDERSTAND
  • APOLOGISE
  • RESPOND
  1. Calm yourself
  2. Approach the patient
  3. Maintain eye contact
  4. Respect the patient 
  5. Understand the event that triggered the anger 
  6. Positive body language
  7. Apologise for the event that disgruntled the patient
  8. Respond with very short relevant reason 
  9. End the conversation with a positive note.





Now ,let us implement this in real time situation
Imagine now you are wearing PPE suit and suddenly you hear ranting sound from the next patient appointed ,now you cant of course stop the treatment abruptly,yet have to handle the patient tantrum what will you do in this situation  ?

I will calm myself down ,request assistance to try cooling the patient .Meanwhile ,I will use skill set and experience to provide effective treatment to the patient on chair in a short duration.After doffing PPE  suit will head towards the gruntled patient ,will request assistant to send of  the previous patient.Will try maintaining eye contact with the gruntled patient ,respect the patient,understand the event that triggered the outburst ,having a positive body language that shows that i am listening carefully.Apologise for the event that disgruntled the patient and finally state relevant reason ,that I treated the previous patient first as I suspected him to have mild fever  and don't want the patient to be awaiting with other patients hence to ensure your safety and mine I followed safety measures religiously and sent that patient first.





 AIM OF THIS POST:
The post is self explanatory but still i would like to make few things clear ,the way I approached this scene will be definitely different from yours but still just to get an idea on the best way to handle the patient this post is published .If this post helped you learn on how to handle patient then do let me know in the comment section below as it could motivate me to post more such content .
If you haven't seen my previous post yet then do click on this link to learn more :Dental professionals: 4 soft skill you need -STENCILDENT

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